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Form19.

Worker Compliance Pack

The direct-support worker file: position description, credential checklist, Worker Code of Conduct, induction, the confidentiality and fitness declaration, and the first supervision review. Complete it before any unsupervised work.

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1. SUPPORT WORKER POSITION DESCRIPTION0/2

Every person delivering direct support — including a Director who personally provides support — must meet the same participant-specific role, screening, driving and competency requirements.

  • Document ID: KC-HR-PACK-001 | Version 1.0 · Scope: unregistered Stage 1.
  • Keana Care Pty Ltd · ABN 42 701 225 416 · ACN 701 225 416.
  • A Director who does not provide direct support does not need every task certificate, but still needs governance, Code, safeguarding, privacy, incident, complaint and WHS competence.
Engagement (required)

Position purpose — provide person-centred, rights-based and reliable low-risk daily living and community participation supports that promote choice, independence, family and belonging, inclusion and safety. Key duties:

  • Follow the participant's Service Agreement, Support Schedule, Support Plan, risk controls, emergency plan and communication preferences.
  • Support agreed daily living, household, skill-building and community participation tasks within role, training and consent.
  • Support participant decision-making, dignity of risk, culture, privacy, relationships, advocacy and freedom from violence, abuse, neglect and exploitation.
  • Complete accurate case notes, shift / support logs, timesheets, transport and expense records before the required deadline.
  • Identify and immediately respond to changes, hazards, incidents, complaints, suspected abuse, medication concerns, missing persons and emergencies.
  • Maintain professional boundaries, confidentiality, punctuality, safe driving, infection controls and respectful communication.
  • Attend induction, participant orientation, supervision, training and competency assessment; maintain required credentials.

Role boundaries — No diagnosis, clinical decision, medication change, financial advice, legal advice or task outside verified competence. No SIL, SDA, specialist behaviour support, regulated restrictive practice or high-intensity / clinical task under Stage 1. No coercion, punishment, restraint, seclusion, sexual or romantic conduct, borrowing or lending, gifts of cash, personal sales or unauthorised social-media contact. Pause unsafe work, preserve essential safety, contact the Director and call 000 where required.

Selection and inherent requirements — requirements are applied lawfully and reasonable adjustments are considered. The role may require safe travel between participant locations, community work, communication and documentation, and only the physical tasks identified in participant-specific plans. Screening, licence, first aid / CPR and task competencies are set from actual duties.

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Complete before unsupervised work; review before expiry, at least annually, and when duties change.

  • Form ID: KC-HR-FRM-001 | Version 1.0

As named in part 1.

Employee / contractor / directorOptional

The Keana Care person responsible for keeping this file current.

Nineteen rows. Record what you sighted and its expiry in the notes beside each one — "Not applicable" is a real answer where the duty is not assigned.

Signed employment or contractor agreement and current Position DescriptionOptional
Photo ID sighted; identity and name consistency verifiedOptional
Australian work-right evidence / VEVO check where applicableOptional
Two reference checks completed and assessedOptional
National Police Certificate sighted and risk assessment completed (point-in-time check)Optional
NDIS Worker Screening clearance verified / linked, or Director-approved written exception / risk decisionOptional
WA Working with Children Check verified before child-related work, or lawful exemption recordedOptional
NDIS Worker Orientation Module completion evidenceOptional
First aid and CPR current where role / participant risk requires or Keana Care policy mandatesOptional
Manual-task / handling training and participant-specific competency where tasks requireOptional
Medication assistance training and participant-specific competency before medication dutiesOptional
Role-specific health / emergency competence (for example epilepsy, diabetes, anaphylaxis) where assignedOptional
Driver's licence verified where driving is requiredOptional
Vehicle registration, roadworthiness and business / passenger insurance verified where vehicle usedOptional
WA passenger transport driver / vehicle authorisation requirement assessed before charged transportOptional
Qualifications and experience verified against assigned dutiesOptional
Signed Worker Code, confidentiality / conflict declaration and completed inductionOptional
Participant-specific orientation and worker-participant match approved before first shiftOptional
Supervision, probation and annual competency review scheduledOptional

Anything this worker may not do yet, and what they are cleared for.

Optional. Stored privately with this record — never in a shared folder.

JPG, PNG, HEIC, WEBP or PDF, up to 5 MB each. You can drop files here.

Approved for unsupervised workOptional

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Read, discuss and sign before any participant contact. I will:

  • act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions;
  • respect privacy; provide supports safely and competently, with care and skill; and act with integrity, honesty and transparency;
  • promptly take steps to raise and act on concerns affecting the quality and safety of supports;
  • take reasonable steps to prevent and respond to violence, exploitation, neglect and abuse;
  • take all reasonable steps to prevent and respond to sexual misconduct; and charge or record only fair, agreed and actually delivered supports;
  • obtain consent, support communication and choice, respect dignity of risk, and never punish, coerce, threaten or retaliate;
  • not use an unauthorised restrictive practice, force, seclusion, restraint, concealment of medication or direction outside an approved role;
  • report incidents, hazards, complaints, suspected abuse, conflicts, credential changes and privacy or security events immediately, and make truthful records;
  • maintain boundaries: no romantic or sexual relationship, cash gift, loan, borrowing, personal sale, participant funds misuse, beneficiary arrangement or personal social-media contact;
  • keep information and devices secure and use participant information only for authorised work; and
  • follow lawful policies, supervision, participant plans, emergency instructions and safe-work procedures, and stop or escalate work outside competence.

Anything the worker asked about, or told you they cannot do.

I understand breaches may lead to retraining, removal from duties, disciplinary or contract action, termination or referral to a regulator or police.Optional
I will ask before acting where instructions, consent, safety or scope are unclear.Optional
I will immediately disclose any charge, screening restriction, licence issue, conflict or other change affecting suitability.Optional

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Complete before unsupervised work, with extra participant-specific induction before each new assignment.

  • Form ID: KC-HR-FRM-002 | Version 1.0
Company identity, values, organisation structure, escalation contacts and Stage 1 unregistered scopeOptional
NDIS Code of Conduct and participant rights, choice, consent, supported decision-making and dignity of riskOptional
Safeguarding, abuse / neglect / exploitation / sexual misconduct indicators, response and external escalationOptional
Professional boundaries, conflicts, gifts, participant money or property, and social mediaOptional
Incident and near-miss response, emergency services, evidence preservation, notification and incident formOptional
Feedback and complaints, no retaliation, accessible complaint support and NDIS Commission pathwayOptional
Privacy collection, consent, confidentiality, secure systems, cyber security and data-breach responseOptional
WHS, hazard reporting, lone work, home and community risks, fatigue, psychosocial hazards and stop-work authorityOptional
Emergency and disaster continuity, 000, participant emergency plans and after-hours escalationOptional
Infection prevention, PPE, sharps, exposure and worker fitness for dutyOptional
Manual tasks, mobility, falls, equipment and participant-specific plansOptional
Medication boundaries, right to refuse, errors and omissions, and participant-specific authorisationOptional
Children / WWC and child-safe conduct where relevantOptional
Driving, vehicle checks, participant transport consent, kilometre records and WA transport authorisationOptional
Case notes, shift logs, timesheets, invoices and expenses, and records correction rulesOptional
Service Agreement, Price / Support Schedule, cancellation and travel terms, and prohibition on false claimsOptional
Training, supervision, performance, credential expiry and return of company information or propertyOptional

What you actually watched the worker do, and what they are not yet cleared for.

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Complete at engagement, annually, and whenever circumstances change.

  • Form ID: KC-HR-FRM-003 | Version 1.0
I will access and disclose information only for authorised duties and will use approved devices and systems.Optional
I will not photograph, record, copy or store participant information in personal apps, email, cloud storage or social media.Optional
I have disclosed family, financial, business, referral, provider, accommodation, employment and personal conflicts.Optional
I have disclosed any secondary work or fatigue issue that could affect safety, confidentiality or availability.Optional
I have disclosed any criminal charge, screening restriction, licence or insurance change, or other suitability issue.Optional
I will report changes immediately and cooperate with reasonable safeguards and adjustments.Optional

A disclosure is not a problem in itself — an undisclosed one is.

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Your report goes straight to the coordinator for review.